FAQ's | Upper Park Disc Golf

The Bags

The base of the Rebel is now removable. This allows the bag to be shipped much more efficiently, saving on resources, but also allows you to collapse the Rebel down for travel or easy storage. The base of the bag can be inserted in a few easy steps.

1)   There are 2 sharp and two round corners on the base piece. The sharp corners should sit against the back panel while the round corners will be at the front of the bag.

2)   Inside the base of the Rebel you will see two pieces of liner, one on the left side and one on the right side. Start by sliding the base under the left side liner and slide it in as far as possible.

3)   Next insert the right side by bending up the middle of the base in a similar shape to a bridge.

4)   Once the right side is under the right flap, press down on the middle of the "bridge" and slide the base all the way into the right side. You may need to lift the bag and wiggle the base to get it fully set into all 4 corners.

5)   once set, place the bag on the ground and press down from the top of the base to ensure the base is flat.

6)   you may have twisted the sewn edges of the left/right liner while inserting the base, simply untuck these edges for a completely flat base.

The base of the Shift is now removable. This allows the bag to be shipped much more efficiently, saving on resources, but also allows you to collapse the Shift down for travel or easy storage. The base of the bag can be inserted in a few easy steps.

1)   The base is a similar triangular shape to the Shift. The large side at the back panel coming to a point at the front near the water bottle.

2)   Inside the base of the Shift you will see two pieces of liner, one on the left side and one on the right side. Start by sliding the left side of base under the left side liner and slide it in as far as possible. Make sure it's snug in the left corner .

3)   Next insert the right side by bending up the middle of the base in a similar shape to a bridge. Slide the edge under the right side liner.

4)   once the right side is under the right liner flap, press down on the middle of the "bridge" and slide the base all the way into the right side. You may need to lift the bag and wiggle the base to get it fully set into all corners.

5)   once set, place the bag on the ground and press down from inside the bag on the top of the base to ensure the base is flat.

6)   you may have twisted the sewn edges of the left/right liner while inserting the base, simply untuck these edges for a completely flat base.

Want your bag to last for along time? We do too so here are some simple care instructions:

- Simple dirt and mud should be cleaned using a wet rag and a light soap. Hot water is fine.

- If your bag has an odor, we recommend spraying Febreze on the affected areas (usually padding and straps) and letting it sit for several minutes.

- Using a wet cloth, wipe down areas until damp. Hang to dry.

- We DO NOT recommend using a washing machine or dryer to care for your bag. - If you have any questions please contact us.

The Rebel is about 2 inches taller than the Shift. Here are the dimensions:

Rebel: 21” tall, 22.5” tall (with handle), 17” wide, 19” wide (with water bottle pockets)

Shift: 19” tall, 20.5” tall (with handle), 12.5” wide

The colors available on our website are always the most up-to-date color choices. We are always thinking about new colors and if you have a suggestion you can reach out to us.

Start at the top of the bag, above the straps and wrap the fly all the way around and over the base of the bag.

The Rebel, Shift, and Pinch all feature a "QuickDraw" mini disc pocket up top. The pocket was designed to make quick access to your mini disc but can also be a great place to store a scorecard, pencil, or phone.

At this time we do not offer customization/embroidery on our bags. We recommend using a business in your area for custom embroidery.

Refresh

Our refresh program gives returning customers a discount when upgrading their bag. Find more info on our Refresh page.

Player Discount codes

The professional players we sponsor are given discount codes to share with their audience. The discount code creates savings for our customers and a small commission for the team members. We value the relationship between professional players and their audiences. Audiences respond to their amazing skills and engaging personalities, and we want to reward the players for spreading the word about our brand, which brings us more customers. This creates a virtuous cycle which, in turn, helps #growthesport. Player codes can be entered manually or via a link shared by the player. See our team page to see our players and their social media page links.

Event and tournament sponsorships

We are happy to support the disc golf community through donations of our products in exchange for advertising as long as your event meets the following criteria:

- The event has been held 3 years in a row

- At least 125 players are participating

- You are willing to post pictures and tag us on social media

If you meet the above criteria please complete this form and we will be in touch.

Shipping

·      Street addresses, P.O. Boxes (please check box during checkout) and Military APO/FPO addresses.

·      All 50 states including the District of Columbia (excluding all US Territories)

· Select EU countries varying by product. Enter your shipping information to see if products are available for your address.

Please note that due to COVID-19 guidelines, shipping time may be impacted. We strive to process orders as quickly as we possibly can. Orders placed Monday through Friday are usually shipped within48 hours. Please note that during periods of high volume, it will take longer (sales, major promotions, Friends & Family, during the holidays, etc.) Orders placed over the weekend are usually shipped the next business day.

Once processed, orders are shipped via Standard Ground (unless an expedited service is chosen). Standard Ground is delivered within 2-7 business days to most U.S. locations; however, we've found that orders will arrive even sooner than that. Please note that due to COVID-19 guidelines, shipping time maybe impacted.

Once an order has shipped, you will receive an email with tracking information. This email might wind up in your "Spam" email folder, so be sure to add Upper Park Disc Golf to your "safe" list.

We apologize, but we cannot make changes, adjustments, or cancellations to an order after it has been submitted. We may still be able to help, though! If you have any questions please contact us.

Absolutely! When you set up your Upper Park Disc Golf account, you’re able to enter separate shipping addresses and save addresses that you may want to ship to in the future.

Shipping Costs are based on order merchandise total costs and the selected shipping method.

Applicable duties and VAT’s will be required to be paid by the customer to the carrier at the time of receipt. 



Can't Find Your Package?

Not to worry! Most items are found within two days. Here are some things to try:

Check that your shipping address is correct.

Let's make sure we shipped to the right place. Current shipping addresses are listed under “Account Details” on the Customer Account page.

Check around your home or with neighbors.

Boxes might be at back doors, behind bushes, etc.

Give it 2 days.

Sometimes carriers incorrectly scan packages that are still in transit.

Check your mailbox or anywhere else you receive mail.

Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.

Check for a notice of attempted delivery.

This notice will tell you the steps you should take to receive your package.

Contact the Carrier

Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.).

To contact FedEx, call 1-800-463-3339.

For UPS, submit a claim or call 1-866-742-5877.

Tried everything?

We'll fix it!

Contact Us

Please click to review our Shipping Policy.

Returns & Exchanges

Once an order has been submitted through our website we begin processing it immediately to ensure your package is delivered within our specified shipping time frame.  

Please review your order very carefully prior to clicking on the final submit order button as we are unable to make changes to the order.

If you would like to add to your order or increase quantity, please place a new order on our website.

If you would like to cancel your order before it has shipped from our warehouse, please call us as soon as possible at +1 (650) 434-3464.

To ensure that the item you want to exchange for is available, please place a new order online. Once we receive your return, we will refund the purchase to the original form of payment.

At Upper Park Disc Golf®, we guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, contact us and we'll do our best to keep you satisfied.

As a general guideline, we offer a 1-year warranty against manufacturing defects for our disc golf bags and 30-days on accessories and apparel. Normal wear and tear is not covered under warranty.

Please contact us for information about our International returns policy.

We ask for up to 21 business days to process returns from when they're received at our warehouse. 

All sales of Gift Cards are final and are not eligible for exchanges.

Registration/Account

Nope! You can check out as a guest, and if you change your mind, you can always register at the end of the checkout process.

When you order from Upper Park Disc Golf in the future, we’ll remember your information such as billing and shipping addresses to ensure a quicker checkout next time around. You can also login to view your order history, and update your addresses.

We remember and track information about your cart using a web technology called "cookies." For more information please read our privacy policy.

Yes. The security of your information is very important to us. We use 128-bit Secure Socket Layer (SSL)technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Upper Park Disc Golf.

You will automatically be added to our mailing list. We will only send you occasional emails and can unsubscribe at any time.

You can go to the customer login page and reset your password.

Not at this time. We are focused on serving our customers directly.

Gift Cards

Need the good life in a hurry? Send an e-Gift Card! The recipient will receive an Upper Park Disc Golf e-Gift Card by email with a personalized message from you. Our gift cards can be redeemed directly on our website.

Unfortunately, Upper Park Disc Golf is unable to reissue Gift Cards that have been lost or stolen.

Policies

Please click to review our privacy policy

Please click to review our Terms of Service.

Connect with us

We sure do! Connect with us here:

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We’re featuring our Core Values on a t-shirt made for disc golf. And to help #growthesport, $5 of every t-shirt order is donated to Universal Play Disc Golf.

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